Rating: 3 Stars Clear all filters (58 of 1886 reviews match)
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2.5
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Update by user Oct 02

Terrible terrible products and craftsmanship, uncaring and dismissive customer service

Original review posted by user Oct 02

2 years ago we purchased a sectional sofa from this company, one of the worst mistakes of my life , 2 years later it is totally falling apart , in their own techs words it is...
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Review
#1670063 Review #1670063 is a subjective opinion of poster.
Pros
  • Good prices
Cons
  • Everything else
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • no caring
  • Living Room Furniture
  • Don t honor warranty

Bobs Discount Furniture review: Couldnt help me

2.6
Details
Yesterday i bought a 3 set sofa that caused quite a bit, and twinn size bed, the peoole there are friendly but unfortunate they couldnt help me with a discount or atleast no tax, the said bob ( the owner) told them no discount for anyone, be nice if they could of worked for me, so sad not 100 percent a happy customer, , Bob hope u read this, try to work w your custoners, and dont tell me discount is already applied to price, cause was quite a bit, wife wanted it so we ended up getting it Sad
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Review
#1489013 Review #1489013 is a subjective opinion of poster.
2.5
Details
The customer service is pathetic once they have their money. And NOT working people friendly! In the store was fine, but after that things fell apart. We went into the store and Patricia helped us. We ordered about $3000 of furniture on January 12th. Delivery was set...
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Review
#1452386 Review #1452386 is a subjective opinion of poster.
Product
Bobs Discount Furniture Loveseat
Reason of review
Not as described/ advertised

Bobs Discount Furniture review in Quincy, Massachusetts: Goof Proof policy is worthless

2.6
Details
I have a sectional sofa. When the arm on the chase part cracked (I leaned on it while cleaning) they refused to cover it saying it was not an accident because I was moving it to vacuum behind it. Don't waste your money on these worthless policies.
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Review
#1428346 Review #1428346 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Reason of review
Warranty issue
Loss
$999
Preferred solution
Let the company propose a solution

Bobs Discount Furniture review in East Lyme, Connecticut: Cheap couch from Bobs

2.5
Details
basically i brought the couch and its peeling pleae dont buy so callex leather couches from Bobs you will be disappointed
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Review
#1342162 Review #1342162 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Reason of review
Bad quality
3.3
Details
My husband and I wanted to purchase a specific dinning room set for my mother at Bobs. We went to the one located in co-op city in the bronx New York. Unfortunately we met a sales associate named Rose. She definitly left a bad taste in our months. She was rude,...
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Review
#1333045 Review #1333045 is a subjective opinion of poster.
Service
Bobs Discount Furniture Customer Care
Reason of review
Poor customer service
2.6
Details
I had a scheduled delivery for today 07/26/18 I called at 7:06 am spoke to a representative that gave me a delivery window of 11:45-3:45pm I than received a call from the delivery provider at 8:20 stating I missed delivery. I call back to customer service and was told...
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Review
#1313475 Review #1313475 is a subjective opinion of poster.
Service
Bobs Discount Furniture Delivery Service
Reason of review
Poor customer service
3.1
Details
his is by fare the most horrific experience I've had purchasing furniture. Please never go too Address: Bob's Discount Furniture: 3015 Festival Way, Waldorf, MD 20601. While inside the store, things are fine, but when it comes to delivery, you're screwed. It has been...
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Review
#1312785 Review #1312785 is a subjective opinion of poster.
Service
Bobs Discount Furniture Delivery Service
Reason of review
Problem with delivery
3.1
Details
I purchased the movie theater living room set almost 4 years ago. Within 2.5 years, it started to peel terribly. The ottoman, the recliners and the middle section. Not to mention, one of my recliners stopped working a year in when barely used. Keep in mind, it is only...
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4 comments
Anonymous
#1531646

I had the same problem. I had to throw the recliner away. A waste of money.

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Review
#1311642 Review #1311642 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Pros
  • Customer service the first time i purchased my living room set
  • Friendly staff
  • Layout of the store
Cons
  • Fact that furniture started peeling way too soon
Reason of review
Damaged or defective
Loss
$1700
Preferred solution
Just to receive a store credit to purchase new furniture
Tags
  • Non Responsive Management
  • Peeling Bonded Leather
  • Broken Recliner

Contact Bobs Discount Furniture Customer Service

Website:
www.mybobs.com
Mailing Address:
428 Tolland Tpke
Manchester, Connecticut 06042-1765
Phone:
(800) 569-1284
All Bobs Discount Furniture Contacts

Bobs Discount Furniture Products and Services Reviews

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Latest Question

Bobs Discount Furniture Questions
3.2
Details
Delivery was expected this morning, Breakfast with Bob. Delivery was expected 6:30 AM to 9:30 AM. I called customer service they said that they were there at around 8 o’clock however they never rang the doorbell. Both my parents are on hospice care and they have no...
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Review
#1264488 Review #1264488 is a subjective opinion of poster.
Service
Bobs Discount Furniture Home Delivery Service
Reason of review
Problem with delivery