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1.8 Based on 271 reviews
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  • Customers like
    • Great sales team 15
    • Furniture 7
    • Decent price 5
  • Customers don't like
    • Customer service 29
    • Delivery service 24
    • Being lied to 18

Spent about 3,500$ on a living room set and the 3 seater has caved in the middle and springs are coming through and its only two years old, already had a bobs technician come out to repair it and i watched him drill more wood beams on the bottom to support it, but it lasted two days and caved back in. The cushions are flat, not comfortable at all. I feel like the show room couch i sat on at bobs was a quality product and what they delivered to... Read more

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I have purchased from bobs for many years , never have I experienced what I have today. I was expecting a delivery today, planned on being home all day. By 1030 I still did not get a call with a delivery time, ok. No big deal. Around 1105 I heard a truck going down my street , check outside and see Bobs truck driving by I opened the front door and then I see them backing up my street never stopped. Now I'm wondering why I didn't get a call. I... Read more

Was this review helpful? 1 1

Ok, so after 2 visits to the nearest Bobs furniture store to measure our sofa and check it out, we decided to purchase one, even after reading all the negative reviews about customer service. The price was great, we got a call saying our sofa was going to be delivered Monday morning between 10-11 according to there state of the art tracking system, yeah right. Well they never showed up, then it was 1-2pm, never showed, then after numerous calls... Read more

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Hi, my name is Nitin Sharma and I have purchased Queen size storage bed (costed $500)from Bob`s furniture in Jan 2016. Since Jan i am having severe back pain so I thought its because of Mattress so I upgraded my mattress to firm one and it costed me $1200. I was relieved for few months but again back pain started so I consulted doctor and he advised me to get mattress and bed examine. My mattress is getting exchanged as Mattress Discounters were... Read more

Was this review helpful? 0 1

Can't even express how disappointed I Am in your company, I've been given assurances now 3 times that I would receive the remainder of my furniture that I am currently paying for . I was told by your manager that December 12 would be the next available date . Have not received 1 call from you. This is the 3rd date I've been told . My concern with you is that I don't want to have furniture that doesn't match , It doesn't appear that you are going... Read more

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Have selected many time new furniture .... Have this third set in my home less then year and BRACKETS BROKE MIDDLE PIECE and still waiting next dilvery is in JUNE ARE THEY KIDDiNG ME . Reciliner service came with just camera took picture and left less then 5 minutes... On hold for Manager still holding on line 37 minutes ask lady reschedule new appt for service appt again for recliner had them here before for wood going to pertrue on left side... Read more

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in less than three years the leather on our sofa/loveseat is peeling and bubbling. no help from bob's. never again!! the people at the store will say anything to get you to buy their junk, but even with the extra warranty there will be no help. worst store ever! i do not know what kind of leather they use but it is absolutely worthless...and when we took the cushions back to the store where they were purchased we were quickly ushered out so we... Read more

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Leg fell off dresser with mirror, the furniture wasn't a year old, and was never moved before. I was told it was an accident due to my neglect, but i can go through a third party insurance, because i brought the overpriced insurance that not worth anything. Im just glad i didn't buy the bedroom set my wfe wanted, NEVER AGAIN !!!!!!!

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Bobs Discount Furniture - Bad Delivery - BAD
1 of 3

Good deals on furniture, a decent warrantee, but BAD delivery. They must hire on-the-cheap, because these guys not only did extensive damage to my home, they could not even bring the couch into my house (I've lived here 14 years, there hasn't been anything we can't get in), and tried to take it back with them. When I protested, because I had paid for it in full, they left it on my porch. They also ruined a door frame, scratched up my hard wood... Read more

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We was told by Bob's salesperson furniture Outlet store that our living set is all leather it's not, peeling and flaky. Terrible we'll never buy anything else from Bob's Outlet again and I hope you don't. It's a RIP OFF . They say after a year there's nothing they can do to help you. Read more

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