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1.0
Details
I requested 2 services at Bob to tidy up or arm of my couch on the right side because I have insurance (which doesn't cost me a cheap signal) or the first one to drop the seam the guy came and did a lousy service, drop the same day he got it and second request was the...
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Review
#1659346 Review #1659346 is a subjective opinion of poster.
Pros
  • Furniture
Cons
  • Damages
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • Defective Merchandise At Bob s

Warranty sucks | Bobs Discount Furniture review from Queens, New York

1.0
Details
Bought a leather sofa set less than a year from the Glendale store My sofa has lost it's firmness and dislodge from the frame. I called customer service someone came and now told us my sofa is not covered under my warranty so why the *** you charge me 200.00 dollars for, your warranty is a joke. Shame on you Bob's furniture ripping poor people off.
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#1659264 Review #1659264 is a subjective opinion of poster.
Pros
  • Close to home
Cons
  • Warranty is a sham
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • broken

Bad experience | Bobs Discount Furniture review

1.0
Details
I bought a display bedroom set on Sept 5th 2019. I was told that they can't release it until they have a replacement for that space. It's been 10 days no one at that know when the replacement of that space is filled. My question is how many times they deliver new furniture store. And why they cannot tell me when they can deliver my order. The address of the store is 1860 main st Chula vista ca 91911. My name is terersita dale. My number is 619 957 7387 The sales associate name is Rosa Medina. I very much appreciate it if you can call me or respond to this message. Thank you
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Review
#1653954 Review #1653954 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Pros
  • Salesperson
Cons
  • Poor workmanship
Reason of review
Poor customer service
Preferred solution
Better communication

Away from this company | Bobs Discount Furniture review from Sully, Virginia

1.0
Details
Avoid this company. If you have to buy something, don't buy its warranty plan because it is useless. I bought over $8000 furniture in March, 2019 (2 dining sets, 2 queen beds, 1 king bed set and 1 sofa set), the last piece of them came to my house is in July, 2019. More than 15 deliveries, and on average I called them 7-10 times a week. We used one dining set first time during labor day, and found a small bump on the top of table. Went through store, customer service and goof proof protection plan. nothing can help. So don't buy it.
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#1650043 Review #1650043 is a subjective opinion of poster.
Pros
  • Great sales team
Cons
  • Customer dissatisfaction resolution
  • Furniture quality
Reason of review
Bad quality
Tags
  • Garbage Quality

Gross bed bug city | Bobs Discount Furniture review from Goffstown, New Hampshire

1.0
Details
Saw dirty mattress brought back into store they did not wrap it or seal it first and used carts they use for new furniture gross went back into same area with there brand new stuff
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Review
#1649731 Review #1649731 is a subjective opinion of poster.
Product
Bobs Discount Furniture Mattress
Reason of review
Damaged or defective

The delivery drivers damaged the walls and left a mess | Bobs Discount Furniture review

1.0
Details
It doesn't make sense that all my deliveries were great except Bob's. All they had to bring in was a Chester Draw and Night Table. The not only damaged the walls but they also left a mess with the styrofoam. I am very upset about this. Terry Gwathney
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#1646510 Review #1646510 is a subjective opinion of poster.

Bad company no bueno | Bobs Discount Furniture review

1.0
Details
They keep on lying lying alone and they never deliver your furniture even if we pay two months we still got got anything I would never buy again in the store and of course I will cancel my order and take them to the small claims in California
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#1642055 Review #1642055 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Pros
  • Salesperson
  • Furniture
Cons
  • Disgusting liars
  • Poor customer service-poor quality
  • All professional liars
Reason of review
Problem with delivery
Loss
$1250
Tags
  • Worst Delivery Service
1.0
Details
Just had Bob's furniture I purchase a mattress from you guys about a year ago it is sagging it is lumpy is the most uncomfortable Black label bed I've ever purchase.. I've experienced a tear in my bed. Mind you I bought your adjustable bed with Bass.. spent over...
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Review
#1639301 Review #1639301 is a subjective opinion of poster.
Product
Bobs Discount Furniture Mattress
Pros
  • Black label mattress
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Replacement of a different mattress.. not Black label brand..

Buyer beware damages | Bobs Discount Furniture review

1.2
Details
Buyer beware damages - Bobs Discount Furniture review
bought two love seats the sofa full of holes call them up return other set same problem 3rd last time damage goods not worth trouble company wanted me pick other sofa the rest look super cheap cost more why should I buy other set start again with damage good purchase goof proof not worth it I got take I see many people as well now stuck damage sofa . Please read comments go someplace else from very tried angry customer
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Review
#1639057 Review #1639057 is a subjective opinion of poster.
Pros
  • Looks nice
Cons
  • Damages
Reason of review
Return, Exchange or Cancellation Policy

Faux Leather Sofa Peeling | Bobs Discount Furniture review from North Hempstead, New York

1.0
Details
The faux leather sofa seats and arms are peeling. Started slowly after a few years and now it is so bad. My 5 year warranty expired 4 months ago so they won’t do anything about it. Now I have black faux leather pieces all over the floors in my home. Very poor quality.
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Review
#1631947 Review #1631947 is a subjective opinion of poster.
Cons
  • Poor quality
Reason of review
Bad quality
Preferred solution
Let the company propose a solution