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1.5
Details
Angry Hi everyone! Here is some information for anyone that is considering buying furniture from BOB'S DISCOUNT FURNITURE DON'T!! I bought a matching sofa and love seat power recliners from them and my sofa recliner broke due to a defect that they cant fix. So they...
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Review
#1360117 Review #1360117 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Pros
  • Furniture that i bought
Cons
  • Them penalizing me because i bought a matching set
  • Having my time wasted
  • Being ripped off
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • no caring
  • Store Credit Only
  • Very Poor Customer Relations
  • Goof Proo
1.8
Details
about 12-14 months ago I purchased a sofa and loveseat that has memory foam cushions. couple months ago I started to realize how hard it was to get off the couch. The memory foam has gotten so soft that you literally sink in. I called to inquire about any way to get...
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1 comment
Anonymous
#1557230

Is this the big sectional they call the dream sofa.? With the memory foam cushions and down pillows?

Review
#1350215 Review #1350215 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Terrible!!! | Bobs Discount Furniture review

2.3
Details
Terrible!!! - Bobs Discount Furniture review
My new chairs only 2 weeks old have small orange spots appearing. them. They r saying its part of the distressing? WTF ? Bought the goof proof also. This Bobs furniture is a scam Do Not Buy ftom here.
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Review
#1346131 Review #1346131 is a subjective opinion of poster.
Product
Bobs Discount Furniture Chair
Reason of review
Bad quality
1.8
Details
do not buy from this place ..I ordered a dinning room table from them with a goof proof plan 4 months ago a week long of not answering the phone some one finally calls me back to tell me although I have the goof proof plan it does not cover the finish on the table.....
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Review
#1343484 Review #1343484 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table
Reason of review
Warranty issue

Peeling | Bobs Discount Furniture review

2.3
Details
Brought my Mercury Sectional a year ago and the chase part is starting to wrinkle up and looks like it is about to start peeling. I am a very neat and clean person and take very good care of my stuff, I dont have any small kids. I paid a lot of money for this furniture and it should not be doing this already. . My previous furniture I had for over 5 years held up just fine and the price for that was much cheaper than the Mercury. Something needs to be done.
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Review
#1338037 Review #1338037 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Reason of review
Bad quality
1.5
Details
Sold us mattress and adjustable frame. Told us it was adjustable height and it was not. The store was no help. Contacted the corporate office and they could care less. Was not looking for a freebie just wanted to resolve the issue we were willing to pay more money for...
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Review
#1313291 Review #1313291 is a subjective opinion of poster.
Product
Bobs Discount Furniture Mattress
Reason of review
Return, Exchange or Cancellation Policy
2.1
Details

Update by user Jun 12, 2018

The store manager called me immediately and was on the phone with me for a fair amount of time apologizing and working on a resolution for my issue. He put in a request to swap out my sofa with a brand new one no charge within a week. While the generic Bob's customer...

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Resolved
Review
#1278513 Review #1278513 is a subjective opinion of poster.
Service
Bobs Discount Furniture Customer Care
Pros
  • Salesperson
Cons
  • Furniture quality
  • Service person responsibility
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.4
Details
Furniture quality is TERRIBLE!!! My wife and I purchased the electronic reclining sofa in August 2017 and let me tell you it is garbage! I called for repair in the BEGINNING of February. The technician came out and BOTH reclining mechanisms were completely bent and...
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2 comments
Slayden
#1516831

Did they finally fix your sofa? I'm waiting to receive a delivery of a sofa from Bob's, and I'm having second thoughts.

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Review
#1247832 Review #1247832 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Reason of review
Bad quality
2.2
Details
I COMPLETELY AGREE! I ordered a full mattress and a queen mattress set. The guy I was working with submitted the order for the wrong mattresses. Then when I get them delivered and notice the difference i call and tell them my issue and they have the audacity to charge...
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1 comment
Anonymous
#1495111

Bobs discount furniture is no good they leather is not leather .

Review
#1235914 Review #1235914 is a subjective opinion of poster.
Service
Bobs Discount Furniture Home Delivery Service
Cons
  • Customer service not caring
  • Having my time wasted
  • Delivery guys that will not answer their phones
Reason of review
Problem with delivery
Tags
  • The Delivery

Goof proof crap. | Bobs Discount Furniture review

1.8
Details
Bought what was said to be to was said be 100 percent genuine leather sectional for over $3000 along with goof proof warranty. Leather 3yr later im told that according to goof proof and bobs if you cant tell them why and how it ripped they wiil do nothing.
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Review
#1230405 Review #1230405 is a subjective opinion of poster.
Reason of review
Warranty issue