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2.7
Details
I called regarding dresser drawers that don't slide for the second time Tech comes out tells us that someone will all me in 24-48 hrs to schedule another apt to come out and repair broken drawers> three days later I call back asking for a status and they tell me it...
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Review
#1029067 Review #1029067 is a subjective opinion of poster.
Product
Bobs Discount Furniture Chest Of Drawers
Cons
  • How they dont keep parts in stock
Reason of review
Warranty issue
Loss
$800
Preferred solution
Let the company propose a solution

Bobs cust #1887335, $147.65 credit balance | Bobs Discount Furniture review from New York, New York

3.0
Details
Who do I call to get this credit, I get the run around; please help me. I call the numbers below to NO AVAIL. I really want to get this issue behind me and redeem the certificate. Please mail it to me or tell me how to redeem. This was given to me for the amazing amount of problems I had with my furniture. And I realize Bobs tried to do the right thing for me, so again please help me bring this issue to finality. Call Us: Our professional Bob’s Customer Care team is available to assist you in any way at 860-474-1000 or 800-569-1284. Monday through Saturday 6:30AM to 8:00PM and Sunday 10:30am to 7:00pm. Edward J. Sciarrillo 609 325 8113/ spqarky1@aol.com
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Review
#1023739 Review #1023739 is a subjective opinion of poster.
Reason of review
Poor customer service

Bobs Discount Furniture Sofa Review

2.5
Details
Purchased living room sectional with the "awesome goof proof plus" insurance. I called to file a claim on a thread coming out, a small teat and a recliner cushion losing its support. They told me none of it was covered. Onlybif it was an accident. I said of course it was an accident. No luck. Dont waste your moneynon the extra coverage not worth it at all.
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Review
#1017784 Review #1017784 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Reason of review
Warranty issue
2.5
Details
Hi, my name is Nitin Sharma and I have purchased Queen size storage bed (costed $500)from Bob`s furniture in Jan 2016. Since Jan i am having severe back pain so I thought its because of Mattress so I upgraded my mattress to firm one and it costed me $1200. I was...
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Review
#973192 Review #973192 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Reason of review
Damaged or defective
3.2
Details
Not satisfied with the product at all the pillows are damaged and coils totally unsatisfied with product will never buy from them again. had furniture only three years and not understanding why the product is defective. I am not a large person so what could caused so...
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Review
#934590 Review #934590 is a subjective opinion of poster.
Service
Bobs Discount Furniture Customer Care
Pros
  • Friendly staff
Cons
  • After purchase no help constantly calling
Reason of review
Poor customer service
2.9
Details
Bobs sent someone out to repair the broken arms of the sofa bed. the real problem was the cushions on the sofa bed and love seat. I had to pay $80.00 for them to order new coils and the delivery time was set up for October this was told to me in August. I was told by...
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Resolved
Review
#934011 Review #934011 is a subjective opinion of poster.
Service
Bobs Discount Furniture Sofa Repair
Cons
  • Length and time that it took me to get some assistance
Reason of review
Damaged or defective
Loss
$1300
Preferred solution
Deliver product or service ordered
2.8
Details
Hi I would believe I'm a valued customer I've spent over 4000 dollars or more in the past2 to 3 yrs and always paid on time if not early. today I had a 2000 dollar order for a bedroom set plus mattress been sleeping on couch all week waiting for todays delivery...
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Review
#920514 Review #920514 is a subjective opinion of poster.
Service
Bobs Discount Furniture Delivery Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Bobs Discount Furniture Sofa Review

2.9
Details
I was a victim from bobs goof proof they tlod me anything happens to the sofa i was cover i call today and make a claim i have some stain on the sofa and because I didn't know what happened to it sofa I wasn't cover money down the drain
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Review
#885687 Review #885687 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Reason of review
Warranty issue

Horrible, never again | Bobs Discount Furniture review from Secaucus, New Jersey

2.7
Details
Horrible customer service and service staff. Received a 3rd bedroom set, drawers not closing correctly, have to wait 30 days for a different service representatives to check it out. Waiting over 2 months for dining room set to be replaced. Nothing but hassles and delays. Dining room set has been replaced 5 times and chairs are always damaged. Obviously there is no quality control in the warehouse. Delivery team opened all furniture items on my lawn to inspect themselves, called customer service themselves to state brand new items in box, just off truck were damaged. The delivery team told me to cancel and go elsewhere for furniture. It has been 3 months waiting for furniture pick up.
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Review
#885039 Review #885039 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Cons
  • Furniture
Reason of review
Bad quality
Loss
$2500
2.6
Details
Sofa set - Bobs Discount Furniture review
Love seat springs were broken with a year , hardly used love seat . Called goof proof they told since it can be manufacture defect we cannot claim, called bobs support guy came onsite to fix it but could not do it properly , love seat is waste now , feels like we are...
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1 comment
Anonymous
#1464801

Purchased leather sofa and a love seat from Bob’s discount furniture. One of the most expensive all leather sofa they had.

After two years it started getting peeled. Uploaded the pictures to Bob’s discount furniture, they transferred me to goof proof protection.

Goof poof informed that since it is manufacturing issue we cannnot cover under goof poof warranty. Same problem same answers with multiple customers

Review
#883230 Review #883230 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Pros
  • Great sales team
Cons
  • Fact that i wasted money on a warranty they will not honor
Reason of review
Bad quality
Loss
$1600
Preferred solution
Let the company propose a solution