Anonymous
map-marker Columbia, Maryland

Great Service and Prices

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We were recently shopping for a new mattress and box spring when my husband saw the commercials on TV, after "visiting" the normal "discounters, and kings" decided to stop at Bob's. They not only had great prices, but very friendly and helpful staff who took their time, and explained the differences in the mattresses and what we were looking for. After "trying" different ones and spending about an hour checking out different ones decided on the one right for us. Two days later the new mattress an box spring arrived and we have been sleeping like babies ever since. We plan to return to Bob's for our next purchase of a great leather rocker / recliner that my husband fell in love with. We recommend that every one serious about buying furniture, bedding etc. stop at Bob's first, you won't be disappointed.
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Reason of review:
Good customer service
1 comment
Guest

good luck, I bought the very best black label mattress they had. It looked great and was very comfortable.

After about 5 months, the sag in the middle started. Now 4 years later I just got a new mattress from another furniture store, because the Bobs mattress was just awful, the sag in the middle was so bad, that my back was always hurting .As I said, it looked beautiful and was very comfortable but it didn't last at all

Atreyu Fcu
map-marker New York, New York

Other Product Review

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I need desk furniture for my television and radio
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Anonymous
map-marker Dixon, California

Review in Furniture and Decor category from Dixon, California

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Bobs Discount Furniture - Review in Furniture and Decor category from Dixon, California
Bob is a blessed man. He is a militarys mans man. Love you bob, sgt. Anderson. U.S. ARMY; IRAQ VET. RETIRED
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Anonymous

Great purchase and delivery!

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First let me say I have bought from many of the big box stores, Lowes, Home Depot, Raymoor Flanagan, Best Buy etc.. Being a landlord for 22 yrs. and moving several times myself. Now we were skeptical with the hokey commercials but after Boscovs told me after we ordered a king mattress and box spring set, the bed frame I ordered was a platform and would not accept box springs, we decided to look elsewhere. First weekend was Ashley which quality does not look very good, next up was Raymoor Flanagan but struck out there did not like anything plus we bought the last bed frame there for triple what we paid at Bob's. So we decided to trek an hour to Bob's not expecting very much. Once we arrived we were greeted and shown around offered beverages, given time to make our choice. We found a great bed frame at Bob's for the same price as the Boscovs but Bob's was much nicer and more solid and heavy. Ken Korn waited on us and did a great job! Next came the delivery they brought in all 3 pieces boxed with out hitting any walls, then assembled the bed frame and removing all the garbage, doing it all in a professional manner. I was impressed with the delivery team and tipped them accordingly. Thank you Sergio! We both agree when our next furniture purchase comes Bob's will be first place we go! Plus that night a phone survey called and was pleased to give 100% on all questions. Never had a phone survey from any other box store or on the Certified Acura I bought recently for 30k! But Bob's did for a $500. Purchase. The quality is very good and right on par with Raymoor and other brands. So glad we didn't judge Bob's from the computer screen! Love our new bed frame! Thank you Bob's!
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Reason of review:
All aspects of purchase was good
Duran Jlt
map-marker Southbury, Connecticut

Satisfied for 12 years in Danbury CT

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We live in Connecticut and have a Bob's Store in Danbury and have absolutely no problems which makes me feel that it is some of the e ployees that they have hired. Some are sooooo lazy and just do not care...I would fire them but, the only thing I can think of is to try to get hold of Bob his self as he is easy to talk to and very very nice. We have been buying from our Connecticut Store for over 12 years. Good Luck and do not give up.....Put in many complaints till they actually get the big guy to speak with you. Good Luck..... A satisfied customer in Danbury CT
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Pros:
  • Furniture
  • Howard the salesman and the easy purchase and delivery
  • Salesman john and everyone at bob
Reason of review:
Fair pricing
Elon Xtu
map-marker Mount Laurel, New Jersey

Adirondack coffee table and chairs-love it!!!

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I ordered and received the table, it was delivered really quick. I was called to confirm delivery, let me know what time they would be coming and called to say they were on there way. No stone left unturned. the delivery men came and were great, they were going to put the table and chairs together for me but i opted to do it myself due to maintenance was due at the same time so it was easier for me this way. The table went together no problem whatsoever, no missing parts. It looks great. the quality is great. I never ordered from Bobs before but I will again. Very professional, the delivery crew were really friendly, great merchandise. love it. Thanks Bobs
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Pros:
  • Great sales team
  • Movers
Reason of review:
I am happy for all the above reasons and then some.
Anonymous
map-marker Norwalk, Connecticut

Bravo to Bob...

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A few years back I spent $13,000 at ABC Carpet and Home for a kitchen table, chairs and 2 kitchen bar stools. Did I get 3 phone calls prior to delivery?

NO! Did I get a call from the driver 1 hour before the delivery? NO! Did I get a follow up call after the furniture was delivered?

NO! Can you imagine $13,000 and not a call, not even a simple thank you, nothing. Recently I was looking for a specific swivel chair and after looking at every furniture store there it was in Bob's window. While I wasn't spending another $13,000 the sales guy John was amazing.

In fact the day before deliver we wanted to change the color of the 2 chairs,,,and John came through thanking me again for my purchase. Then the robo calls from Bob's began asking: "was the sales guy courteous, polite and was he knowledgeable of the product we were taking about." Then the call confirming the requested delivery date. Then the call confirming the 4 hour window. Then the call from the driver.

And talk about courteous, wow aren't drivers supposed to be nasty...this guy was a gem. He even took his shoes off as I just had my floors refinished. The day after delivery another call to confirm that I was thrilled with the product, the delivery driver and the entire transaction. Unquestionably this is the ultimate in consumer service...

Bob you get 10 stars.

What customer service, possible you can show ABC Carpet and Home how it's done. I only hope the chairs are as stellar as Bob's.

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Pros:
  • How i was treated
  • Salesman john and everyone at bob
Reason of review:
Good customer service
Anonymous
map-marker Nomans Land, Massachusetts

Bobs Discount Furniture - Bed Review from Nomans Land, Massachusetts

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Bobs Discount Furniture - Bed Review from Nomans Land, Massachusetts
Bobs Discount Furniture - Bed Review from Nomans Land, Massachusetts - Image 2
Bobs Discount Furniture - Bed Review from Nomans Land, Massachusetts - Image 3
I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!! Delivered the wrong slats from the beginning and then had to wait almost 2 weeks for the correct one. I did business with the Stoughton location, floor service excellent but after I paid it was all down hill
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Reason of review:
Damaged or defective
Anonymous
map-marker Laurel, Maryland

WOW, THE SERVICE WAS GREAT!!

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We the Robinson's would like to thank Bob's Discount Furniture located in Columbia Maryland, for SUPERB service to our family on 8/13/15. We called the Bob's Discount in Hyattsville, MD on 8/13/15 and was turned down while speaking with a lady sales person for a sofa we were looking for and found on line and was told to order on line ourselves and that there was nothing they could do to help us because the style we wanted was no longer on the floor to view or in the warehouse and that it was NOT AVAILABLE AT ANY of the other Bob's locations. I was so unhappy because the sofa was GORGEOUS, so I tried the COLUMBIA MD LOCATION and spoke with A Mr. Brian Donnelly. He was very informative and knowledgeable to the fact of knowing exactly what we were looking for. He took the time to find the item # and the exact sofa we wanted, he placed us on hold and came back to let us know that IT WAS IN STOCK and we could have it delivered by 8/20/15. We were very happy and thankful for his time and patience in servicing us. Now we ONLY saw the sofa on line so we did not know how it felt when sitting on it or the actual color which was stated, because sometimes you can get an item home and not like it after actually seeing it. Well, I will have you to know that we received our sofa 7 days after placing the order and WE LOVE IT. IT IS BEAUTIFUL!!! THANK YOU MR. DONNELLY FOR YOUR TIME, EXPERTISE, AND EXPEDICIOUS SERVICE, for a first time buyer. Also hats off to the Finance Dept. and the Delivery guys, everyone was great!! God bless you all for not dropping the ball the way the Hyattsville location did. We will be back and have began to share with others of your great service.
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Reason of review:
All of the above was Great!!
Anonymous
map-marker White Plains, New York

Tv Stand Review

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Paid in full for TV Stand w/ electric fireplace insert and audio 1st it was back ordered for a month 2nd scheduled delivery postponed twice due to weather 3rd Merchandise Delivered And Audio System does not work. Have to wait another week for a replacement. All I get is sorry for waiting a month and a half for defective merchandise.
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Reason of review:
Order processing issue
Anonymous
map-marker South Windsor, Connecticut

Positive Experience Review

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WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE TIME. WE NEED BOB QUALITY. PAULINE SHEEHAN 719 EVELYNTON LOOP THE VILLAGES FL 32162. 352 399 ****.
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Reason of review:
Good quality