Delivery Services | Bobs Discount Furniture in Warwick, Rhode Island

1.5
Details
I purchased a coffee table and two end tables recently. The coffee table was supposed to come with four wheels; however, only three were in the box. The delivery people (3 seemed like too many) left a mess in my living room - packing material (tiny styrofoam pieces)everywhere. I was told that there would be an exchange for the table rather than just getting another wheel. This seems a bit crazy - wouldn't it be easier to just get the missing wheel? I called to explain my dissatisfaction and they didn't seem like it mattered. I recently called to schedule a delivery and since they made the mistake, I feel it should be done when it is convenient for me - which is a Saturday. I was told they can't do an exchange on a Saturday. Since I didn't want to get into an argument, I hung up. I am not satisfied with that answer and will not call to get the additional wheel. This will be the first and last time I purchase anything from Bob's.
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Review
#1151648 Review #1151648 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Update by user Jun 25, 2012

thanks. After much back and forth, with help from this website, our piece was delivered.

For future reference, the savings were not woth the aggravation. I recently bought a piece from Cardi\'s in Warwick and couldn\'t believe the difference in staff attitude...

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1 comment
Bob
#487630

I'm sorry to hear about the unanticipated wait. I'd like to see what I can do to assist. If you'd email us at Bobcares@mybobs.com we'll be in touch shortly...Thanks, Eric.

Review
#320547 Review #320547 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table

Better places to buy furniture other than Bob's | Bobs Discount Furniture in Providence, Rhode Island

I purchased a sectional & a dining room set from Bob's in April, 2011. I had it in my home until recently. I paid a total of $1,400 for this "sub par" furniture. The sectional would always separate on a carpeted surface due to a cheep, *** poor coupling. The cushions are not durable and would sag baddy. The dining room table (which was espresso in color)started to fade and discolor after 3 months. I finally donated this furniture to a furniture exchange and went to Jordan's Furniture in Mass. and bought better quality furniture for about the same price as the JUNK I bought from Bob's. There are so many better furniture retailer's in the marketplace. I would not be suckered in by the low prices that Bob's advertises. Low end quality, poorly made Chinese junk is what you'll find at Bob's.
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3 comments
Bob
#382550

Hi RIReviewer,

We're sorry to hear about the issues you had with our merchandise. Please be aware that our products to come with a 1 year warranty. If you happen to have other Bob's merchandise in your home and need assistance, please contact us @ Bobcares@mybobs.com with your order information.

Thanks, Eric

Anonymous
#373447

After 3 hours of trying to get financed for 999.00 for a sectional the drunk sea hag couldn't even put the paperwork thru properly. already been pre-approved at bernies and phylls for 4000.

thru the same bank.

waste of time, there useless. walked out and told em to beat!!!!

Anonymous
#366058

Why dont u go on jordans.com and find out where most of the case goods are made.ASIA. ***

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Review
#271167 Review #271167 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table
I purchased a living room set and a dinning room table from Bob's Discount Furniture at the beginning of the year. We opted to pick up everything ourselves, but ended up waiting another hour because they forgot to load half of our furniture. After an extra long day...
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2 comments
Anonymous
#237502

Because the store has nothing to do with post-delivery issues. They aren't trained on that. And to the OP, if you wait long enough you'll get a real person, but the hold times are a *** and a half...

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Review
#196145 Review #196145 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table
Loss
$2600

Contact Bobs Discount Furniture Customer Service

Website:
www.mybobs.com
Mailing Address:
428 Tolland Tpke
Manchester, Connecticut 06042-1765
Phone:
(800) 569-1284
All Bobs Discount Furniture Contacts

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