Bought sectional from them in '09. Called customer care because the cushions were flat like pancakes.
Told me to call Goof Proof - after 3 weeks they finally responded that they aren't responsible. I then called Bob's customer care dept. and they try to tell me they aren't responsible. After sending two guys out they want to use cotton filling.
They said we needed new stronger 'cores'. I had to pay $200 for the better cores. I was told they were guaranteed for 1 year. I just called to have some replaced and now they say that they aren't guaranteed.
So either I pay another $200 or have a guy come over to stuff it with cotton.
INSANE. Do NOT purchase from Bob's...unless you WANT a headache.
Product or Service Mentioned: Bobs Discount Furniture Sofa.