Ashburn, Virginia
Not resolved
2.6
Details
1 comment

Love seat springs were broken with a year , hardly used love seat . Called goof proof they told since it can be manufacture defect we cannot claim, called bobs support guy came onsite to fix it but could not do it properly , love seat is waste now , feels like we are sitting on a slant sofa .

called bobs they informed to call goof proof protection plan again .

Goof proof rejected to check because bobs support was onsite to fix , Goof proof informed that furniture will be rejected if it was fixed or touched by bobs discount . And informed this is the protection plan that bobs discount furniture has with them .

Product or Service Mentioned: Bobs Discount Furniture Furniture Set.

Reason of review: Bad quality.

Monetary Loss: $1600.

Preferred solution: Let the company propose a solution.

Bobs Discount Furniture Pros: Great sales team.

Bobs Discount Furniture Cons: Fact that i wasted money on a warranty they will not honor.

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Anonymous
#1464801

Purchased leather sofa and a love seat from Bob’s discount furniture. One of the most expensive all leather sofa they had.

After two years it started getting peeled. Uploaded the pictures to Bob’s discount furniture, they transferred me to goof proof protection.

Goof poof informed that since it is manufacturing issue we cannnot cover under goof poof warranty. Same problem same answers with multiple customers