Bobs Discount Furniture - Sold me a cheap couch for 700.00,and refusing to fix unraveled couch w/stuffing hanging out.
Bought this couch in march 2013,and barely use this couch besides normal wear and tear, watching tv,visitors,ect.The other day, my 13 yr old points out to me,that the middle cushion ,the seam complatley uraveled,frayed all the way around the whole cshion and a hanful of stuffing is hanging out!!!Ive only owned this a yr and a 1/2..and customer service just told me when I called to see if they could either have someone repair, or install new middle cushion,that theres nothing I can do because its past the 1 yr warrenty.A quality couch should not fall apart at the seams after a yr and a 1/2 of lite usage.Its obviously a case of cheap quality, and bad sewing.I tried to sew my self, and its in to bad of condition...the cushions are made sewn into the couch.cannot just replace the middle cushion. I need a repair tech to unattach, and reattach a new one.I expect this to be made RIGHT!!!I have been a loyal customer since about 14-15 yrs ago.I have bought much more than couches from this company..and before this purchase, looked at others,pieroways,raymour,amazon,jcpenney..and decided to choose Bob's once again,because I trusted them to care for the purchase, or at least fix this type of an issue. all I am asking for us a new /repaired middle cushion!..Seriously?
Product or Service Mentioned: Bobs Discount Furniture Repair.
Reason of review: Damaged or defective.
Preferred solution: repair or replace flawed part..