State: District Of Columbia City: Washington Clear all filters (30 of 1605 reviews match)
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I was totally taken advantage of I will never buy anything from this store. I was never told about a delivery fee. I was told I had 12months to pay off my furniture. I started receiving a monthly bill where they charged me a late fees of 27dollars. I was unaware of...
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I have ordered a Bedroom Furniture to be delivered on Friday and they gave me a delivery window between 7:45 am - 11:45 am. I called them to change the time of delivery at least to 9am up to whatever time they want since the Apartment building has a rule for Tenants...
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Anonymous
Anonymous

yah was supposed to have my grandsons bed delivered yesterday, between 3:30 and 7:30 for 2 hours on the tracking said they were at stop 5 and I was 14,, when I called the lady...

Anonymous
Anonymous

They told us between 9 and 10.30 am. They got here at 10:00. Sorry about your mixed up delivery. That had to be frustrating.

2.5
I didn't like
  • Delivery
#732114
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A message recliner chair motor is defective. Purchased a part I thought was the problem, it was not. Took two months to get a repairman to come to find out what the issue was. I told customer service it probably was the motor.Repairman shows up to affirm that in fact...
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1.0
I didn't like
  • Customer service
  • Damaged furniture policy
  • Being lied to
#657086
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So we purchased furniture from this location, and they were I guess friendly enough, but after, They damaged my furniture. Now we understand that things happen and deliver can not be an exact science, but they couldn't even get it straight about when they could re...
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Bob Cares
Bob Cares

Hi Kevin, This is definitely not the type of customer experience we stive for. I\'d like to see if we can rectify this for you. Please drop me a line at Bobcares@mybobs.com ...

#323680
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I recently ordered a 2 piece sectional from Bobs online at 5/9/12 for my new apartment I moved into 5/15. The couch was delivered on its scheduled delivery date (3 hours early at 7:15 AM!), but when the couch arrived, it was the opposite of what I thought I had...
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Marija
Marija

I would also like to comment on this experience as I am the girlfriend and other victim of this horrible customer service. I am a bit familiar with Bob\'s as I ordered a bed f...

Anonymous
Marija P.

I would also like to comment on this experience as I am the girlfriend and other victim of this horrible customer service. I am a bit familiar with Bob\'s as I ordered a bed f...

Do not buy furniture from Bobs Discount Furniture. My husband and I ordered our 5 piece bedroom set and a couch on March 18th. The bedroom set came but without our dresser and we were told that it would arrive 2 weeks later. The doors to the night stand do not open and...
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Bob Cares
Bob Cares

I\'m sure we can make this right for you. Rest assured your new merchandise does include a 1yr manufacturing warranty against defects. If you\'d contact me at Bobcares@mybobs....

we ordered 2 living room sets 1 dinning room set and 1 bedroom set, glass coffee table, glass end tables. They delivered the first living room set... it was the display, pillows were flat, couch cushions show signs of wear from customers sitting down so many times. One...
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Ordered a kids bedroom set on line. When furniture arrived, I saw ONE piece of so called "wood" & immediately said I did not want it. Was told by delivery I had to accept it in the house & had 3 days to return for money back. I specifically asked if it was for refund...
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Bob Cares
Bob Cares

I\'m sorry to hear about your experience with us. I\'d like to see if we can make things right for you. If you\'d give me a shout at Bobcares@mybobs.com I\'ll be in touch shor...

I purchased a set of bunk beds in October 2011 and since this was for children, I also purchased the Goof Proof warranty. Five months later, I realized there was a chunk out of a top railing, so I immediately called to have it fixed. Denied! The reason given was...
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Anonymous
debba k

i too bought goof proof. when the furniture started falling apart, i called to make a claim. i was told that the damage was poor workmanship on bob\'s part and goof proof re...

Anonymous
arm28

I wish I knew what a rip off this plan was before I purchased it. I was told this plan covered everything. My couch was ripped while moving it. I called to make a claim and wa...

#306780
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Contact Bobs Discount Furniture

Mailing Address:
Bobs Discount Furniture, LLC
428 Tolland Tpke
Manchester, CT 06042-1765
Phone:
(800) 569-1284
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My wife and I just moved into a new apartment on Dec 1st and let our old roomates keep the used couch. We went to Bob's to buy a new couch and made sure to get a sleeper because my mother is coming to visit for the holidays and we are only in a one-bedroom. We...
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Anonymous
Mike

Its funny how after each bad review \"Bob cares\" customer support people respond with a regurgitated line that they are sorry and want a call to make things things right. May...

Bob Cares
Bob Cares

Disgusted28, I\'m sorry for the inconvenience our company has put you through. We would certainly like to make this right for you. Please conctact me at Bobcares@mybobs.co...

#283347
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