Bobs Discount Furniture Boston, MassachusettsComplaints and Reviews

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1.8 Based on 261 reviews
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    • Customer service 26
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I was a victim from bobs goof proof they tlod me anything happens to the sofa i was cover i call today and make a claim i have some stain on the sofa and because I didn't know what happened to it sofa I wasn't cover money down the drain

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My dining room set was over 100$ and is only 10 months old, I had to have the chairs replaced already. Now the chairs are falling apart again. Have to keep tightening the legs, now one leg fell off totally. Never recommend them to any one. Such a waste of money. Read more

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Omg cheapest furniture in the world baught bedroom set for my broke twice in less than 1 year and they said they dont fix it its not there problem its the manufacturers problem wveything they have is bootleg looks ok but its real cheap material dont waste your money pay a little more and go somewhere else. Basicly they said tough luck your loss 1,200.00 Read more

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I do not recommend buying furniture at Bobs, cheap , you get what you pay for! I get posses off every time I sit down on couch, or loveseat, place sucks!!!!!!!@

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what a riporr baut lether set started peeling and thought the goofoff would. cover it. but if my kid cut it with a knife it would be coverd wow my name is Ben. Ripedoff. never a gen

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I purchased a love seat from Bob's. I liked the style and it was reasonably priced. I knew I wasn't getting great furniture, but I thought it could survive a few years in a rental. After less than a year, the entire frame of the love seat started to sink in. I am now unable to use the furniture. The frame is near the ground. I am a small person and treat my furniture very well. The love seat is no longer functional. This has been the worst... Read more

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Bought a kitchen set that came with a lazy susan. Over next several days saw random ball bearings on kitchen floor. Lifted up lazy susan and the spinning mechanism was cracked and the ball bearings gushed all over the floor. I scooped them and took it to the store, only to be told I would have to go home and call customer service to get it replaced. Called they sent someone out to look at it a week later, who agreed it was a manufacturing defect... Read more

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On the 15th of april 2013 i went to bobs furniture in dedham mass,i purchased a bedroom set and mattress and scheduled it to b picked up on the 27th of april. U would think thats plenty of time for it to arrive, well it wasnt. the ordeder was placed wrong it was made to be shipped to my house and i requested pick up so y would u ship to my house?? ok fine so i asked what time will it be delivered to my house, and here is the worst part my order... Read more

Was this review helpful? 3 0

I have a total of three Bob’s Discount Purchases in my home. Two, my husband and I made; and one made by my mother-in-law; and all three have turned out to be huge mistakes. The three purchases include: a sofa and love seat set; a dining room set; and a bedroom set. Now, you’re probably saying, “Didn’t you learn after the first two?” However, we bought our sofa and love seat set at the same time we bought our dining room set (within a week or... Read more

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Purchased a great looking bedroom set at a great price. Guess you get what you pay for because although the furniture is great, when you go to utilize the protection plan, its nothing but a headache! I bought the furniture a few years back and last year I needed to have them come out and fix my bed (4 slats and one rail all of a sudden gave out when i laid on it one day). I went back and forth with the goof proof people (Guardsman I... Read more

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