Not resolved
1.7
Details
Poster increased review rating.
0 comments

I purchased furniture at Bob's 2 years ago in December. This past month, I had the frame of one of my couches fall out from under people that were sitting on it.

I also had the arm of a chair break completely in half when getting up from the seat. I purchased the 5 year Goof Proof Plus Plan that is "allegedly" supposed to cover anything and everything for your furniture- including frame breaks. I had a technician come out to look at the furniture which was useless. He came, took a few pictures, pulled the under lining of the couch apart- and left.

I was told to contact Guardian for further assistance and they said that sitting on the couch is not accidental therefore they cannot fix it. If I would have jumped on it and it broke however, they would replace it. I reached out to customer service again to inquire as to how this is not covered and they could not give me an answer.

It's called Bob's Discount Furniture- you pay for what you get, they con you into getting warranties and paying additional which are useless, and your furniture falls apart within two years. After spending close to $4,000 on furniture and a pretty penny on warranties to hear , "I'm sorry there is nothing that we can do" is pathetic customer service.

Product or Service Mentioned: Bobs Discount Furniture Goof Proof Plus Protection Plan.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Bobs Discount Furniture Reviews

  1. 300 reviews
  2. 140 reviews
  3. 58 reviews
  4. 17 reviews
  5. 39 reviews
Bobs Discount Furniture reviews