Sold us mattress and adjustable frame. Told us it was adjustable height and it was not.
The store was no help. Contacted the corporate office and they could care less. Was not looking for a freebie just wanted to resolve the issue we were willing to pay more money for an upgrade but not all considering they lied to us. Our problem was they took our old mattress so we were stuck pay full price for upgrade or get full refund.
The full refund sounds great if you have a mattress to sleep on. Management could care less. Very disappointed. A side note the guaranteed delivery between 6:30 and 9:30 is also *** Bobs furniture is terrible from the bottom to the top.
I highly recommend to stay away. Pay a few extra bucks and deal with a reputable company they are complete garbage with people that couldn’t make it at a real furniture store.
Product or Service Mentioned: Bobs Discount Furniture Mattress.
Reason of review: Return, Exchange or Cancellation Policy.