Not resolved
2 comments

I purchased a living room set and a dinning room table from Bob's Discount Furniture at the beginning of the year.We opted to pick up everything ourselves, but ended up waiting another hour because they forgot to load half of our furniture.

After an extra long day waiting and being ignored by the bob's staff... we finally got our new furniture home. After putting it together, the cocktail table was already scratched as well as the kitchen table. We called every 800 number that was provided and was not able to talk to a real person.

I was also told by the sales associate, Ava, that we should purchase the "Goof Proof"... especially since we have 2 dogs. We were told the Goof Proof would allow us unlimited couch cleaning... it seemed like a no brainer.

Well that $200 went to complete waste. When I called the company to schedule my couch cleaning, they said they do not provide that service. The woman, who works for Guardsman, not Bob's was very nice and even apologized.

She said they get this all the time from Bob's customers and they have to tell everyone they don't actually offer the services that Bob's promised.Of course I have tried to speak with someone at Bob's, but still am unable to speak with a real person.

Review about: Bobs Discount Furniture Table.

Monetary Loss: $2600.

Had an Experience with Bobs Discount Furniture?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#237502

Because the store has nothing to do with post-delivery issues. They aren't trained on that. And to the OP, if you wait long enough you'll get a real person, but the hold times are a *** and a half...

Anonymous
Dehra Dun, Uttarakhand, India #182289

Forget the phone. Why not go back to the store and complain?

You May Also Like

Bobs Discount Furniture - Table Review Bobs Discount Furniture "HORRIBLE, HORRIBLE, HORRIBLE company with zero customer service. It takes 10 minutes just to talk to a person who tells you a robotic sentence about being "sorry for the inconvenience."..." Read more Bobs Discount Furniture Sofa Review from Saint Charles, Maryland Bobs Discount Furniture "I purchased a sofa and lift up ottoman on April 15, 2016. On May 15 it was delivered. Long story short it is the wrong color, missing legs..." Read more Bobs Discount Furniture - Warranty Review from Berlin, Connecticut Bobs Discount Furniture "Goof proof worthless Do not buy this. They do not honor this warranty Rip off diva tv chest $499.00. ..." Read more Bobs Discount Furniture - Delivery Service Review from Rockville, Connecticut Bobs Discount Furniture "Ditto this story. The only difference is that the leather colored coating flaked off the edges in just a few months. Also bought the worthless good proof warranty ..." Read more Everbuying - Service has been improved over the year Everbuying "I started shopping at Everbuying 2yrs ago from buying a mobile phone. The 1st experience was very good, express shipping is at reasonable cost. since then I have bought many..." Read more Budget Truck Rental - Horrible! Budget Truck Rental "Rented a 24 foot truck and a car hauler for a cross country move. Halfway, the car hauler has a blow out. Called 24 hour roadside assistance. Was told there..." Read more Disgusting Prestige Flowers , Prestige Flowers "Ordered Flowers for my wife for anniversary, delivery fine, looked great when arrived. 2 days on flowers drooping petals falling off. Contacted customer service girl called Nicole condescending e mail..." Read more Automotix - Bad AC Compressor and Packaging Automotix "I bought a recycled AC Compressor on 6/27/17. It only worked for about two-three weeks. I called and got a replacement compressor in August. That one came completely damaged. Although..." Read more