The customer service is pathetic once they have their money. And NOT working people friendly!
In the store was fine, but after that things fell apart. We went into the store and Patricia helped us. We ordered about $3000 of furniture on January 12th. Delivery was set for January 17th, so we took off work.
The 17th came and everything was fine except the loveseat was the wrong color. The delivery driver just laughed and shrugged. We called customer care and requested they deliver it the next day. The lady on the phone gave us a lot of attitude, but finally agreed to add it on to Friday's delivery schedule for after 1:00pm.
So we had to take off another half day of work. Low and behold the delivery people came at 11:00am instead of 1:00pm. Well since they were supposed to come after 1:00pm and decided to come two hours early, we weren't home yet. We offered to open the door lock with an app but they refused to deliver it.
So we called back and were told they would reroute the drivers back that day. But nobody showed up. So today, January 19th, a full week after purchase we still don't have our loveseat. We called again today and had the unfortunate experience of talking to Shaunice (or Shauna?) and Bree.
Shaunice had a "don't give a flying f* attitude" and Bree made it clear she could not care less. Neither woman made an effort to help us get our item in a timely manner, neither had good customer service skills, both refused to allow to speak to the delivery manager, and neither cared about making this right. In addition the general attitude and tone of voice Shaunice used was abhorrent. They both offered to ship it to the store, but claimed the truck for Tuesday was full so it wouldn't be able to be delivered to the store until January 29th.
Since we have jobs (because how else could we afford furniture), we wouldn't be able to pick up our loveseat until a FULL 3 WEEKS AFTER PURCHASE!!! That's unacceptable! Like most people. We work Monday-Friday, and it's not easy to just skip work.
But Bree and Shaunice could not care less. BOBS refuses to deliver to our area (Calvert County) on Saturdays when we are actually off work and could take delivery. Truly pathetic. Perhaps if Shaunice and Bree have so much disdain for customers, are ineffective at problem solving, and are unable to deliver adequate customer service, they should find an alternative career choice.
Terrible all around. And we still have NO SOLUTION TO HOW TO GET OUR LOVESEAT!!!!
Product or Service Mentioned: Bobs Discount Furniture Loveseat.
Reason of review: Not as described/ advertised.