Bronx, New York
Not resolved
1.5
Details
0 comments

The recliner I bought from Bobs reclind and could not close, in order not to have my family member falling over the leg of the recliner I push it in. I called the Goof Proof warrant campany and I was told that it is not consider to be an accidental damage because I did i forced the reclinder closed.

What do they really want the customer to do?

Would it have been better to lie instead and then have them cover the chair ? Why do customers buy warrantee if they can't get the items cover.

This is so unfair to us the customers.

Product or Service Mentioned: Bobs Discount Furniture Recliner.

Reason of review: Damaged or defective.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

Bobs Discount Furniture Pros: Sales team was great.

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