Poughkeepsie, New York
1 comment

In may of 2011 I went to bobs to look around and saw their couch set the chocolate one that reclines I really liked it thought it was a good price the deliver was fast but when they brought my love seat and couch they dropped my couch off the truck and the guys did not speak English and they put my couch on my brand new lamp set and they lamp fell off the stand and broke and they took my hardware form my screen door so I called to tell them about it and they fixed everything so I was happy in till two weeks ago when the arm of the couch broke I was sitting on the floor and I went to use the couch to help me get up and it broke I am a very small person and I didn't put all my weight on it for it to break so easy so I was cursing cause I had to wait 12 hour to call them and the fact it broke so easy well they hang up on me over and over again which is only going to make me more mad and then they called me back I told them to go *** themselves then I called back to tell them off and the lady was understanding and she helped me it took 2 weeks for them to send someone out they left my house 2 hours ago today's date is march 6 2013 they put crack filler in my couch arm to fix the arm so now the whole inside of my couch arm is crack filler so I called a guy who has been fixing furniture for 45 year and in told him what they did and he said its only a band-aide that arm will break again but I can't have him fix it cause its still under there goof proof *** so if that's not bad enough they left my couch upside down they told me it has to be like that for 4 hours the couch is very heavy and I can't lift it myself luckily I have a strong man but what if I didn't I have a bad back and neck so I could not put it back they never ask if I could flip it back over they just don't care what if I was old or handicapped what would they have done then another thing that happened my daughter who is 4 spilled home fries with ketchup on my love seat so I asked them to come clean it and they said they only spot clean I was like its the whole love seat they told me they won't clean it and if its the whole love seat it's not just one incident I paid a lot of money for the set and I also bought there bob o bed thing so total I spent 3000 dollars at that place for not even two years later to have all these problems save yourself the time money and headaches and go else where they r crooks and cons

Product or Service Mentioned: Bobs Discount Furniture Furniture Set.

Monetary Loss: $3000.

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Bob Cares
#622866

I'm sorry to hear about your experience with us. I'm sure we can make this right.

Please email your order info to BobCares@MyBobs.com and we'll be in touch. Thanks, Eric.