FIRST OFF: IT WAS REQUIRED TO RATE MY EXPERIENCE WITH A STAR. IF I COULD'VE I WOULD NOT GIVE THEM 1!
Back in December 2015 I purchased a king size storage bed at the Wilmington, DE location. Not even a month later the bed broke. The frame that the wooden slates were on cracked and the boards were sloping down causing the mattress to sink; unable to sleep on the bed. When they came out they told us that it was put together incorrectly, poorly and it looked rushed. In March the bed broke AGAIN!! The same piece on the opposite side of the bed this time! They came out and the person told me "The adhesive is not compatible with the wood"....then why are you using it?!? A week later the bed broke for the THIRD time!! SAME PIECE IN THE SAME SPOT!!! Mind you, I'm still continuing to make payments on a BROKEN bed!!
I called customer service and was very upset and felt like this has been a big inconvenience to me in the last 3 months! I went to the store the next day and the manager came out and was trying to sell me another storage bed, EVEN THE SAME ONE THAT KEPT BREAKING!! I had to basically use the credit from the original bed that I no longer wanted because they didnt want to give me my money back! I ended up having to get a non-storage bed and get a bed that I forced myself to like because the beds were not what I wanted! I also went over to the showroom floor bed of the one I originally had and to my surprise when I lifted the mattress THAT BED WAS BROKE TOO!!! The manager told me that I could get a metal frame placed into the BED FRAME of the bed I picked out so I would feel comfortable not having the wooden slates going across the bed.....
They literally just came out today 3/29/16 while I'm at work and they tell my boyfriend that the metal frame does not fit! I had to now sacrifice the rails and the foot board that I was originally told, BY THE STORE MANAGER, were going to be fine with the metal frame I purchased!! WRONG!!!!! I FEEL CHEATED AND I FEEL LIED TO! I WILL NEVER SHOP AT BOBS EVER AGAIN!! AND I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!!!
AND TO BE CLEAR, I STILL HAVE TO MAKE PAYMENTS....NO COMPENSATION FOR THE TIME I HAD TO SACRIFICE FOR ALL THE TIMES THEY CAME OUT ON MY DAYS OFF! OR FOR ME HAVING TO SPEND ALMOST 2 HOURS IN THE STORE TO FIND A BED THAT I HAD TO SETTLE FOR! VERY VERY UNHAPPY CUSTOMER!!!!
Product or Service Mentioned: Bobs Discount Furniture Mattress.
Reason of review: Bad quality.
Preferred solution: Price reduction.