Hadley, Massachusetts
Not resolved

Purchased almost $2000.00 in a living room set. Baron love seat and sofa's also coffee table and matching end tables. All the same chocolate color. Also purchased goof proof warranty and had delivered. We are two older adults and no kids so we are not rough on furniture. Rarely have company over.

When we received delivery the sofa was flawed so needed to send it back. Here we are under a 5 year warranty and under 4 years owning the furniture and the table surface is scraping off and the love seats bonded leather is wearing off.

We are told the table can not be fixed because of more then one small scrape and the love seat can not be repaired and requires a replacement. However they do not sell this set anymore.

Never going to Bob's again, better off going to a small store that is not a chain and purchasing from them because they would not let a customer go dissatisfied! A small store would want you to come back!!!

Reason of review: Damaged or defective.

Monetary Loss: $950.

Bobs Discount Furniture Cons: Unhappy with the goof proof plan.

  • Scratches Material Damages
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