Not resolved

A friend and I went to Bob's for our living room furniture.We purchased a sofa and loveseat, a recliner, a coffee table and two side tables on May 18th.

We were told that everything would be ready within a week or so, but we'd definitely have our things before June 10 (because we chose a different color for the recliner, it was "special order"). June 10 came and went, we called numerous times over a couple of days, and finally got a delivery date for the tables and recliner. (Apparently, our couches were going to take just a couple more days.) We weren't home to receive the delivery, and when we got there, discovered that the deliverymen had damaged the coffee table. I called Bob's, and they said they'd bring us a new table along with the couches, which would be ready, we were told, by the end of the week.

That deadline passed, we called and called, got no answer other than "any day now", and finally we drove back to the store on 6/16, nearly a month after the purchase date. At the store, we are informed that the couches we purchased had been discontinued and that someone else had already bought the floor model. But we were welcome to take an altered model of the couches in flaming red (rather than sage green). No one had bothered to tell us all this time, when we asked over and over again about the couches, that we would NEVER be getting our furniture.

We had to pick out a brand new set, and when we asked for a small discount, were flatly refused. But I accepted. I just wanted some furniture in my new apartment! I reminded the employee that Bob's needed to deliver my new coffee table with the new couches, as they had promised.

They delivered the sofas today, and guess what, no table! We've called, flipped out, and finally gotten them to give us some kind of compensation (they haven't worked out what it will be yet, but I don't have much hope). Too much work and worry. We thought if we followed up on everything, we'd be fine.

Clearly, following up with these employees gets you nowhere!

Review about: Bobs Discount Furniture Sofa.

Had an Experience with Bobs Discount Furniture?

Write a review


Terms of Service
Post Comment

You May Also Like

Bobs Discount Furniture - Delivery Service Review from Rockville, Connecticut Bobs Discount Furniture "Ditto this story. The only difference is that the leather colored coating flaked off the edges in just a few months. Also bought the worthless good proof warranty ..." Read more Bobs Discount Furniture - Bob's Customer Service Is The Worst Bobs Discount Furniture "Bought a sofa and chair from Bob's. Paid for the Goof Proof Plus service. Less than 2 years or use the sub-standard cushions were flat and we were sitting 2..." Read more Bobs Discount Furniture - Leather couch peeling from Bob's Furniture Bobs Discount Furniture "We purchased a leather couch from Bob's Furniture in Farmingdale long island. Two years later the leather started peeling. We purchased the Goof Proof protection that we were..." Read more Bobs Discount Furniture - Table Review Bobs Discount Furniture "HORRIBLE, HORRIBLE, HORRIBLE company with zero customer service. It takes 10 minutes just to talk to a person who tells you a robotic sentence about being "sorry for the inconvenience."..." Read more Directv Now - DIRECTV - Not Providing Credit Promised on Wireless Genie Mini, agreed upon as a convience to installers. Directv Now "On 03/17/17 we signed up for DirecTV, on 03/24/17 the installers came to setup the system, was based on a promotion of receiving a $150 prepaid card. The main (upstairs)..." Read more Nfl - Lions always get a unfair shake compared to other teams Nfl " What are we suppose to do as Lion Fans to get a fair shake in this league. Screw the NFL, I'm boycotting for unjust fairness towards the Lions. This..." Read more Bank Of America - Notice On Account Bank Of America "My names are Valerie and i made payment to this account BANK NAME: HAYDEN PARKER ACCOUNT NUMBER: 488070012572 ROUTING NUMBER: 026009593 I MADE A PAYMENT ON THE 08/11/2017 AT 09:10..." Read more Taco Bell - Horrible manager got stank attitude Taco Bell "It is 2pm to 2:30pm I was at 2840 w. College Taco Bell I ordered two 5 dollar box cravings meals. I have never ordered this before. I ordered at..." Read more