Farmingdale, New York
Not resolved
1.0
Details
0 comments

One star is too high. I ordered a desk from Bob's Online.

I used Pay Pal to pay so they received the money immediately. 1 hour later I received a call that the desk I ordered is not in stock..OK... Simply reverse the transaction. I understand mistakes happen.

Well their mistake but the consumer gets the honor of paying for it. Not only do they take your money for a product they do not have, but from one person to the next, amazingly, no one knows how to reverse the transaction. They get to hold the money and treat it like I returned the item and have to wait for a refund. This is probably the worst company I have ever dealt with.

Stay away. Don't give criminals your hard earned money.

Reason of review: Order processing issue.

Monetary Loss: $313.

Preferred solution: Full refund.

Bobs Discount Furniture Cons: Customer service policy.

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