Woodbury, Connecticut
Not resolved

I purchased a sectional for $1,200 in April 2009.For the first year or so it was barely used, we than moved it into the living room about a year ago.

Approximately 6 weeks back I sat down on the end piece and heard a pop. There is no longer ANY support in the front end (no longer sit-able). I purchased there scam on an insurance policy "good proof" and filed the appropriate claim. A Guardsman tech came out, opened the bottom of the piece and said the damage was too much he would not be able to fix it in my house.

He had to file a claim with Bobs to see if they would pay to fix it or simply replace it. A week later I received a letter from Guardsman "sorry your damage is not covered by the insurance". I than went to the Orange CT store and spoke to a store manager (who is just as useless as the next guy) and now its been over a month and I have not received a call from customer service to set up another appointment as I was promised. The store manager than had the nerve to call me this past Monday stating he heard back from customer service and the lady has left 4 messages with me and he can see this being an issue as he got my voice mail and is having a tough time getting a hold of me.

Needless to say I called him back within 5 minutes and I never received a missed call or voice mail from anyone at his company/customer service.

Although there furniture is the best priced, they are a nightmare to deal with when you have an issue, just like all there competition warned me when I was shopping for furniture Pay the extra money and go with another furniture company, trust me it will be worth it in the end and will save you endless hours of nonsense.I now have a sectional that is less than 2 years old, looks brand new and I cannot use it b/c its broke.

Review about: Bobs Discount Furniture Furniture Set.

Had an Experience with Bobs Discount Furniture?

Write a review


Terms of Service
Post Comment
not a happy camper

Yeah yeah, thanks Bob. Do you just so happen to be a disgruntled employee at Bob's Discount Furniture or are you an out of work English teacher critiquing proper grammar?


Then... not "Than"

Their... not "There"

You May Also Like

Bobs Discount Furniture - Leather couch peeling from Bob's Furniture Bobs Discount Furniture "We purchased a leather couch from Bob's Furniture in Farmingdale long island. Two years later the leather started peeling. We purchased the Goof Proof protection that we were..." Read more Bobs Discount Furniture - No Insurance delivery team Bobs Discount Furniture "I purchased furniture to be delivered January 4th. All went as planned until the delivery crew hit my cable line while leaving in the delivery truck. They never stopped to..." Read more Bobs Discount Furniture - Delivery Service Review from Rockville, Connecticut Bobs Discount Furniture "Ditto this story. The only difference is that the leather colored coating flaked off the edges in just a few months. Also bought the worthless good proof warranty ..." Read more Bobs Discount Furniture - Mattress Review from Colchester, Connecticut Bobs Discount Furniture "I bought my queen bob opedic mattress in 1 /13/11 and i took off the cover to wash and under the matress it had mold and also fiber like particles..." Read more Walmart - BUG IN MY "WASHED AND READY TO EAT" SPINACH Walmart "After a morning, which led to a rather warm afternoon, I decided that I would purchase my greens from my local Walmart, as to prevent heat induced wilting. My local..." Read more CCC Information Services - Bad Customer Service CCC Information Services "I have been using CCC for 20 years, in the beginning they were a great company but as they became bigger and bigger that's when things changed for the worse...." Read more Window World - Salesman incompetent and installers just as bad!! Window World "Had Window World of Rockford out to my home to discuss windows. Told the salesman that I extensively researched and knew exactly what I wanted. Handed him the piece of..." Read more Dresslily - Wrong Color and it came to me Tangle Dresslily " This item came to me it's a ugly color it was tangled and I needed replaced I've been trying to call but no one is answering so now I'm..." Read more