I purchased a sleeper sofa from Bob's Discount Furniture in Danbury, Ct. They did not have the style I wanted to show me in the show room, the sales person should me another sleeper sofa and said that was the mattress that came with 99% of the sleeper sofas but if not I could always upgrade.
That was not the mattress I got. When I called to order the upgraded mattress, I was told they would have to send out a service person. They need to come out to see if that sofa could have the upgraded mattress. I was told that the mattress could not be upgraded, being this was my bed that I need to sleep on every night it was not acceptable.
The real probably is that the mattress was sticking to the spring and when I asked the service tech if he could fix it, as he flipped the sofa bed over he told me to move out of the way, that the bed has a tendency to fly out. The bed portion of the sofa came flying out onto a brand new wood floor. Gashing it in two place. I have been going back and forth with Bob's Discount Furniture Customer Service Dept and the store I bought the couch from for three months now.
I have gotten two estimates to fix the floor which is discontinued and runs throughout the studio apartment. I they even sent their own adjuster and still not resolution to this. I am totally discussed.
If is my first experience doing business with Bob's Furniture and it will definitely be my last. Needless to say I did not keep the sofa bed and I still have a damaged floor!!!!!!!!!!!
Product or Service Mentioned: Bobs Discount Furniture Bed.