Getting cracks, spring issue, rips and cuts on the leather love seat in the second year itself (Note: No Pets at home). Goof Proof protection is a fake extra warranty company, which simply deny to cover it.
I have been toggle 5 times between Bob's customer service and extra protection company and got zero results.
They fake to hold for entering information to the system and hold for about 4 to 5 mins, then come back and inform about your ineligibility due to NOT ALL OF THE PRODUCT SPECIFIC COVERAGES SHOWN IN THE FOLLOWING TERMS AND CONDITIONS ARE COVERED UNDER YOUR PLAN. Even though its a ONLY plan once you sign for extra warranty at store.
PLEASE NEVER EVER BUY FROM BOB's if you want your furniture to be last long!!!
Reason of review: Warranty issue.
Monetary Loss: $1200.
Preferred solution: Let the company propose a solution.
Bobs Discount Furniture Cons: Customer service, I do not like the service nor the cheap furniture.